What should I record before requesting service for dryer?
Record the exact symptom, timing, affected areas, model or component identity, recent changes, safe observations, photos, and any displayed code.
What this means
Dryer covers heat, airflow, tumbling, noise, shutdowns, and lint. Relevant observations include Tumbles but does not heat, Takes too long to dry, Will not start, Makes scraping or thumping noise, Smells hot or burnt. The correct response depends on age, design, climate, usage, installation, recent work, and the exact manufacturer instructions; these observations narrow next steps but do not prove a failed part.
Safe checks
- Write the symptom in plain language and when it starts, stops, or repeats.
- Record related observations such as Tumbles but does not heat, Takes too long to dry, Will not start, Makes scraping or thumping noise, Smells hot or burnt.
- Collect model, age, warranty, prior invoice, photo, code, and recent-work details without opening equipment.
Stop and get help if
- Disconnect normal power for smoke, burning odour, abnormal heat, water near power, violent movement, or repeated tripping.
- Do not bypass a lock or enter a sealed, gas, refrigerant, microwave, or high-voltage section.
Which professional to call
Use a qualified appliance technician when the condition exceeds safe user access or the visible checks do not explain it.
Find the relevant tradeSource and method
This answer combines HomeSOS's structured triage with safety boundaries supported by a public source. It does not replace inspection.
Health Canada: Home safetyReviewed August 12, 2026