2020 CHRYSLER Pacifica problems, symptoms and repairs
Official safety data and attributed evidence summaries, organized by exact applicability and evidence strength.
year make model5 issue profiles5 evidence records
officialbody · BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA — recall 20V191000
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Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Reported symptoms
Shift, engagement or clutch concern
Documented repair or remedy
Official recall remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Affected parts/system: BACK OVER PREVENTION: SENSING SYSTEM: CAMERAVerification: Confirm campaign completion against the exact VIN with the manufacturer or NHTSA.
Questions AutoSOS should ask for this vehicle
Exactly when does this happen: stopped, starting, accelerating, cruising, braking, turning or after shutdown?
Which warning lights, messages or OBD codes are present, and are they active, pending or historical?
Is the symptom repeatable every time, intermittent, temperature-dependent or linked to recent work?
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Affected parts/system: ELECTRICAL SYSTEM:WIRING:CONNECTORS, PLUGS, RECEPTACLESVerification: Confirm campaign completion against the exact VIN with the manufacturer or NHTSA.
Questions AutoSOS should ask for this vehicle
Exactly when does this happen: stopped, starting, accelerating, cruising, braking, turning or after shutdown?
Does the vehicle enter READY/start normally, and did the concern follow a low 12-volt battery, jump start, charging event or software update?
Which warning lights, messages or OBD codes are present, and are they active, pending or historical?
Is the symptom repeatable every time, intermittent, temperature-dependent or linked to recent work?
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Pacifica and 2020-2021, 2023 Voyager vehicles. An improperly secured connector for the side curtain air bags may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 226, "Ejection Mitigation."
Reported symptoms
AIR BAGS:SIDE/WINDOW:CURTAIN concern
Documented repair or remedy
Official recall remedy
Dealers will secure the connector, free of charge. All vehicles have been remedied. Owner notification letters were mailed October 22, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is A8B.
Affected parts/system: AIR BAGS:SIDE, WINDOW:CURTAINVerification: Confirm campaign completion against the exact VIN with the manufacturer or NHTSA.
Questions AutoSOS should ask for this vehicle
Exactly when does this happen: stopped, starting, accelerating, cruising, braking, turning or after shutdown?
Which warning lights, messages or OBD codes are present, and are they active, pending or historical?
Is the symptom repeatable every time, intermittent, temperature-dependent or linked to recent work?
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Affected parts/system: EQUIPMENT ADAPTIVE, MOBILITY:WHEELCHAIR RESTRAINTS, SECUREMENT:LATCH, ANCHOR:Verification: Confirm campaign completion against the exact VIN with the manufacturer or NHTSA.
Questions AutoSOS should ask for this vehicle
Exactly when does this happen: stopped, starting, accelerating, cruising, braking, turning or after shutdown?
Which warning lights, messages or OBD codes are present, and are they active, pending or historical?
Is the symptom repeatable every time, intermittent, temperature-dependent or linked to recent work?
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire, even when the vehicle is parked with the ignition in the "Off" position.
Reported symptoms
Smoke, heat, burning odor or fire
Documented repair or remedy
Official recall remedy
Owners are advised not to charge their vehicles, and to park outside and away from structures, until their vehicle is repaired. Dealers will update the high voltage battery pack control module software. In addition, dealers will inspect and replace the battery pack assembly, as necessary. All repairs will be performed free of charge. Owner notification letters were mailed beginning June 23, 2026. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 52D. The Vehicle Identification Numbers (VINs) involved in this recall will become searchable on NHTSA.gov on June 11, 2026.
Affected parts/system: ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERYVerification: Confirm campaign completion against the exact VIN with the manufacturer or NHTSA.
Questions AutoSOS should ask for this vehicle
Exactly when does this happen: stopped, starting, accelerating, cruising, braking, turning or after shutdown?
Does the vehicle enter READY/start normally, and did the concern follow a low 12-volt battery, jump start, charging event or software update?
Which warning lights, messages or OBD codes are present, and are they active, pending or historical?
Is the symptom repeatable every time, intermittent, temperature-dependent or linked to recent work?
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